Refund Policy
At Boston Coffee, we take pride in roasting and supplying fresh, quality coffee. We want you to be happy with every order and will always do our best to resolve any genuine issue with your purchase.
Coffee & Food Products
Because coffee and other food products are perishable consumable goods, we generally do not accept returns or exchanges due to personal taste preferences or change of mind.
However, if your order arrives damaged, defective, incorrect, or there is another problem with your purchase, please contact us within 7 days of receiving your order.
Please include your order number, a description of the issue, and photographs where applicable.
Once we have reviewed the issue, we may offer an appropriate resolution, including a replacement, store credit, or refund.
Damaged or Incorrect Orders
If you receive an item that is damaged during delivery or different from what you ordered, please contact us as soon as possible.
We may ask you to provide photographs of the product and packaging so that we can investigate the issue.
If we confirm that the product was damaged, defective, or incorrectly supplied, Boston Coffee will arrange an appropriate replacement or refund at no additional cost to you.
Local Pickup Orders
Please check your order when collecting it whenever possible.
If there is a problem with a local pickup order, contact us within 7 days of collection so that we can assist you.
Orders that have been prepared or roasted for collection but are not collected are not automatically eligible for a refund.
Merchandise & Non-Food Items
Unused, unworn, and unopened non-food merchandise may be eligible for return within 14 days of receipt, provided it is returned in its original condition and packaging.
Unless the item was damaged, defective, or incorrectly supplied, customers are responsible for return shipping costs.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Because we roast and prepare coffee for fulfillment, we cannot guarantee that an order can be cancelled once processing has begun.
If the order has already been roasted, prepared, shipped, or made available for pickup, cancellation may no longer be possible.
Refunds
Approved refunds will be issued to the original payment method whenever possible.
Please allow your bank or payment provider additional time to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error by Boston Coffee or a damaged or defective product.
Questions or Problems With an Order?
We would much rather have the opportunity to make things right.
If you have a problem with your Boston Coffee order, please contact us through our Contact Us page and include your order number and details of the issue.
Boston Coffee LLC
Cincinnati, Ohio
The African Coffee Story